Decyphered Labs

Support

How to reach us and what to expect.

Whether you’re a consulting client of Decyphered Labs or a user of one of our applications, we’re here to help. The fastest way to get a response is by email.

Contact us

Response times

We aim to acknowledge every support request within one business day. Business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time (US), excluding U.S. holidays.

App support

For help with On The Menu or another Decyphered Labs application, please include the following so we can assist quickly:

  • The name and version of the app
  • Your device model and operating system version
  • A clear description of the issue and the steps that led to it
Support for all Decyphered Labs services and applications is handled through the contact details above.